Terms and Conditions of Service (Softuo)
These terms regulate the request for proposals, contracting of services and use of Softuo digital deliverables.
1. Scope of service
The scope of each project is defined by approved proposal. Any change in scope may require adjustment of deadlines and costs.
2. Quotes, payments and activation
Quotes have limited validity and may vary due to complexity, third-party integrations, or requirements not initially reported. The start of the service requires acceptance of the proposal and, when applicable, initial payment.
3. Deadlines and dependencies
Estimated deadlines depend on client deliveries (materials, access, validations). Delays in these dependencies may change delivery dates.
4. Intellectual property and licenses
After full payment, the client obtains the rights to use the agreed deliverables. Third-party assets with their own license are excluded (fonts, plugins, APIs, libraries, content banks), which are governed by their terms.
5. Support and technical guarantee
Softuo corrects incidents attributable to the development within the agreed warranty period. New functional changes, misuse, third-party interventions or outages from external providers are excluded.
6. Limitation of liability
Softuo is not responsible for indirect damages, lost profits or unavailability derived from third parties (hosting, registrars, APIs, payment gateways, external platforms).
7. Cancellation and resolution
Either party may terminate the relationship due to serious breach, upon prior notification. The work executed to date will be billable according to actual progress.
8. Applicable jurisdiction
Unless otherwise agreed in the proposal or contract, the relationship is interpreted in accordance with regulations applicable to the tax domicile of Softuo.
Privacy and Data Processing Policy (Softuo)
By sending this form you authorize the processing of your data to manage your commercial request and/or support.
1. Responsible
Responsible for the treatment: Softuo. Contact: info@softuo.com.
2. Data we process
Name, email, telephone (optional), company (optional), services of interest, message, domains consulted (if applicable) and metadata necessary for commercial service.
3. Purpose and legal basis
We process your data to respond to requests, prepare proposals, provide commercial follow-up and provide support. The legal basis is your consent and, where appropriate, the execution of pre-contractual measures.
4. Conservation
We will retain the data for the time necessary to manage your request and legal obligations. We may maintain minimum contact details for reasonable commercial follow-up, unless you object.
5. Transfers and managers
We do not sell your data. We can work with technology providers (hosting, email, analytics, CRM, AI) as data processors under contractual conditions.
6. International transfers
If we use suppliers outside your country, we will apply appropriate safeguards (contractual clauses or other equivalent mechanisms).
7. Your rights
You can request access, rectification, deletion, opposition, limitation and portability by writing to info@softuo.com.
8. Security
We apply reasonable technical and organizational measures to protect information and minimize unauthorized access.
